Privacy Policy

1. Introduction

Welcome to Pikka AI. Pikka AI, along with its sub-brands Pikka Talk and Pikka Speech, are operated by Translife Group Sdn. Bhd.("we", "our", or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our websites, use our applications, and access our services globally.

2. Information We Collect

We may collect personal information that you voluntarily provide to us when you register on our platforms, express an interest in obtaining information about us or our products, or otherwise contact us.

• Personal Data: Name, email address, phone number, and account credentials.
• Audio and Transcription Data: Given the nature of our AI translation and interpretation services, we process audio input and generate text transcriptions. We employ strict security measures to ensure this data is processed securely and with respect to user privacy.
• Usage Data: Information automatically collected when you use our services, such as IP addresses, browser type, operating system, and interaction data.

3. How We Use Your Information

We use the information we collect or receive to:

• Facilitate account creation and logon processes.
• Deliver and facilitate the delivery of our AI translation, interpretation, and transcription services (Pikka Talk, Pikka Speech).
• Improve and optimize our AI models and service performance, subject to user consent and data anonymization where applicable.
• Respond to user inquiries and offer support.
• Ensure legal compliance and enforce our terms and policies.

4. Global Data Protection and Legal Compliance

We operate globally and recognize the importance of complying with international data protection frameworks, including but not limited to the General Data Protection Regulation (GDPR) in the European Union and the California Consumer Privacy Act (CCPA) in the United States.

If you are a resident in the European Economic Area (EEA) or UK, we process your personal data based on legitimate interests, fulfillment of a contract, or your explicit consent.

5. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

• The right to access, update, or delete the information we have on you.
• The right of rectification (to correct inaccurate or incomplete data).
• The right to object to our processing of your personal data.
• The right of restriction (to request that we restrict the processing of your personal information).
• The right to data portability.
• The right to withdraw consent at any time.

To exercise these rights, please contact us using the details provided below.

6. Data Retention and Security

We will only keep your personal information for as long as it is necessary for the purposes set out in this Privacy Policy, unless a longer retention period is required or permitted by law. We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process.

7. Contact Us

If you have questions or comments about this Privacy Policy or our privacy practices, you may contact us at: